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Represent images with a different worldview, capturing moments, creating memories, making history. Following tloke nauake, we see a community culturally linked to the Universe and with the creative capacity to achieve this philosophy. Let us grow and develop a strong, active, positive, and peaceful society. Moment catcher is born from natives ancestors who use dream catchers to make people be peaceful and dream.
We capture moments for you enjoying the worldview of tloke nauake, from its roots Nahas, where one of the main laws defines tloke nauake, The mission of human being: work, create, discipline, or perish as a universal maxim. That metaphysical truth is what distinguishes people from animals, our creative capacity searching perfection, nevertheless is an impossible dream, says the law, ” if we do not fulfill the mission, we begin the degradation until reverts us to an animal state.”
Shop Policies
Return Policy
Last update: November 5, 2021.
Thanks for your purchase. We hope you are happy with your purchase. However, if you received a broken one for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns
All returns must be postmarked within three days of the purchase date. Additionally, all returned items must be proven broken on shipping.
Return Process
To return an item, please email customer service at contact@momentcatcher.net or hello@tlokenauake.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, please put the thing securely in its original packaging and mail your return to the following address:
Moment catcher, Attn: Returns, RMA #, 232 Windy Dr, Garland, Tx 75044, United States
Please note that you will be responsible for all return shipping charges. Therefore, we strongly recommend using a trackable method to mail your return. You may use the prepaid shipping label; $ 20.00 will be deducted from your return to cover shipping charges.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five days from the receipt of your item to process your return. Depending on your credit card company, refunds may take 1-2 billing cycles to appear on your statement. We will notify you by email when your return has been processed.
Shipping
We offer Standard Ground shipping for a flat service. Please contact us to calculate and send the estimate for approval for international orders.
SHIPPING CUTOFF TIMES
GROUND SHIPPING: Orders received during the day will be sent in one to three business days via our ground shipping option.
INTERNATIONAL ORDERS
We ship internationally via DHL Express for the best service and rates. We charge a flat fee of $30 for Canada and $50 for all other countries. Please note that any assessed duties or local taxes are not included in this rate and are the receiver's responsibility.
International Returns – note, due to logistics and costs. Any return shipping costs are the customer's responsibility.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification email once your order has shipped. The email will contain the tracking information and a link to track your package online.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
We do not ship to APO/FPO addresses.
Exceptions
Only broken products are refundable; no other exceptions are allowed.
Please note: The product must be broken to return and have a refund.
Moment catcher preferred for The United States Postal Service. If a customer requests a different method and there is a flat rate difference, the customer must pay the difference.